Privacy Policy – Mero Kidney
1. Who We Are
Mero Kidney is a healthcare-focused mobile application operated by Mirgaula Bachau Aviyan ("we", "us", or "our").
For privacy questions or requests, please contact us using the contact information provided in Section 12.
2. Information We Collect
2.1 Account Information
Depending on how you use the app, we may collect:
- Name
- Email address
- Google account identifier when you use Google Sign-In
- Account role and application-related identifiers
2.2 Patient and Healthcare Information
If you use features that involve healthcare records, the app may process information such as patient details, medical reports, uploaded documents, laboratory or diagnostic information, and information entered by authorized healthcare users.
2.3 Uploaded Files and Reports
You may upload medical reports, documents, images, or other files through the app. These files are processed to provide the application's healthcare and reporting features.
2.4 Device and Technical Information
We may receive limited technical information necessary to operate, secure, troubleshoot, and improve the application, such as device, operating-system, application-version, and diagnostic information.
3. How We Use Information
We use information to:
- Create and manage user accounts.
- Authenticate users, including through Google Sign-In.
- Provide healthcare-related application features.
- Store and display reports and documents requested by authorized users.
- Allow authorized healthcare personnel to review relevant information.
- Communicate important service-related information.
- Maintain security and prevent misuse.
- Diagnose technical problems and improve the application.
- Comply with applicable legal and regulatory requirements.
4. Google Sign-In
Mero Kidney supports Google Sign-In. When you choose Google Sign-In, Google may provide information such as your name, email address, and account identifier to authenticate your account. We use this information only for account authentication and application functionality.
Your use of Google Sign-In is also subject to Google's applicable terms and privacy policies.
5. Medical and Health Information
Mero Kidney may process sensitive healthcare information when users provide or upload it through the application. Access to such information is intended to be limited to authorized users according to their role and the application's access controls.
Mero Kidney is a software platform and does not independently provide medical diagnosis or treatment. Healthcare decisions should be made by qualified healthcare professionals.
6. How We Share Information
We do not sell personal information. We may disclose information only when reasonably necessary to:
- Provide and maintain the application and its services.
- Enable authorized healthcare users to access relevant information.
- Use trusted service providers that help us operate the application.
- Protect the security, rights, or property of users and our services.
- Comply with applicable law, legal process, or lawful requests.
7. Data Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal and healthcare information for as long as reasonably necessary to provide the service, maintain appropriate records, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods may differ depending on the type of information and applicable healthcare or legal requirements.
9. Your Rights and Choices
Subject to applicable law and the role you have in the application, you may request access to, correction of, or deletion of certain personal information. You may also request information about how your data is processed.
To make a privacy request, contact us using the details in Section 12. We may need to verify your identity before fulfilling a request.
10. Children's Privacy
Mero Kidney is not intended to knowingly collect personal information directly from children without appropriate authorization. If you believe a child has provided personal information improperly, please contact us so that we can review and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date shown at the top of this page. Continued use of the application after an updated policy becomes effective means that the updated policy applies to your use of the service, subject to applicable law.
12. Contact Us
Organization: Mirgaula Bachau Aviyan
Application: Mero Kidney
Email: [email protected]
Address: Kupondole, Lalitpur, Nepal
13. Consent
By using Mero Kidney, you acknowledge that you have read and understood this Privacy Policy and that your information may be processed as described here, subject to applicable law.